TrannonCulinary wants you to be satisfied with the merchandise you purchase.
Policy: You can return or exchange TC merchandises for up to 30 days from the date of purchase – for any reason – no questions asked.
10 Year Warranty on Traveling Culinarist bags warranted against defects in workmanship for as long as the original owner owns the product. Call for details on how and where to send the bag for warranty work. WHEN SENDING PRODUCT NEEDING REPAIRS, MAKE SURE PRODUCT IS ALREADY CLEAN OR YOU WILL INCUR AN ADDITIONAL CLEANING CHARGE. Please e-mail us at info@TrannonCulinary.com for more product literature, or call TC Customer Service (702) 544 0840. TC Merchandise worn by normal wear and tear or damaged by abuse, misuse, or lack of reasonable care is not covered by the manufacturer’s warranty. The warranty is also voided if someone other than TrannonCulinary performs repairs on said product. TrannonCulinary shall in no event be responsible neither for consequential or special damage nor for shipping costs. This warranty is expressly in lieu of any other express warranty. Any implied warranty, including any warranty of merchantability or fitness shall be limited in duration to the duration of the express written warranty hereinafter set forth. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Please visit our website for more warranty details at www.trannonculinary.com.
You Can Expect Years of Quality Service
We do have many customers with older, well-traveled bags that they would like to have refurbished or repaired. For these customers, we offer courteous, responsive service and the highest quality repairs and refurbishment at reasonable cost. Many parts are stocked for up to five years after the style is discontinued. If we are unable to repair the bag, we will suggest alternative options. Please call before sending your product for repair or refurbishment to discuss shipping and handling costs and other fees.
The bottom line is that at TrannonCulinary, we are totally committed to keeping you happy about our products and our service. Once you have had the pleasure of owning and using our products, we hope that they will become your trusted traveling chef companions for life. You can reach us online, 24 hours a day, seven days a week at www.tumi.com/repair or call 800.232.7102) to speak with a customer service representative during normal business hours.
Proof of Purchase
Please save your store receipt as proof of purchase. This will be needed to demonstrate your warranty coverage. Additionally, this will serve as proof that your purchase was made at an authorized TrannonCulinary retailer. Our Ten Year Limited Warranty only applies to products that were purchased from an authorized TrannonCulinary store or dealer. This warranty gives you certain rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.